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Seeing double names on Invoices?

Seeing double Customer names at the top of Invoices or Billing Summaries PDFs?

Are you seeing the name of the Customer show up twice in the Address box?  Like this:


This is usually because you have the name of the Customer in the Address field in the Customer Profile.

How to Fix this Issue

Navigate to the Customer’s Profile in the Customers section.

Conveniently we have added a X button on the first two lines of each address.   This will delete the first line of the Address and move up 

Ignition Software Remove First Address Line

This can happen in some case when Customers have been originally synched in from a QuickBooks Desktop company file.  QuickBooks does not allow synching of Addresses by themselves, but only synchs in full Mailing Labels which include both Name and Address.  

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Please contact us using our Support form anytime you need some hwlp.

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